This Web Site is for local clients, Choose Country at the botton of the page, if you don't see your country then select international.
In this section, you can search and find your tickets. There are four sections to view tickets with different statuses.  You can view 'All Tickets', 'Open Tickets', 'Closed Tickets' or Search Tickets. In each section, you can also search for tickets using 'Reference Number', 'title', 'Priority', 'Status' or 'Post Date'. In the listing, click on the 'title'  to view the details of each ticket. You can post reply from the detail page.